Cancellation Policy
At GODHUB, we want our customers to be completely satisfied with their purchase. However, if you need to cancel an order, please review our cancellation policy below:
Order Cancellation:
- Before Shipment:
- If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will cancel your order and process a full refund.
- Once the order has been processed and shipped, we are unable to cancel it.
- After Shipment:
- Once your order has been dispatched from our warehouse, we cannot cancel or alter the order.
- If you still wish to return the item(s), you may follow our return policy (detailed below).
Return Policy:
- Returns are accepted within 7 days from the date of delivery.
- The item(s) must be unused, unwashed, and in the original condition, including packaging and tags.
- Customers are responsible for return shipping costs, unless the item received was damaged or defective.
Refunds:
- Once your cancellation request is confirmed or the returned item is received, we will initiate the refund to your original payment method.
- Refund processing time may vary depending on the payment gateway and your bank’s policies.
Exceptions:
- Customized or personalized items are non-returnable and non-refundable unless there is a manufacturing defect.
For any cancellation or return requests, please contact us at:
- Email: [email protected]
- Phone: +8777640043
We will do our best to assist you promptly.
Thank you for choosing GODHUB!
